Coatiz is a car coating and chemical manufacturer that offers high-quality and innovative products for your vehicle. We value your satisfaction and trust, and we want you to be happy with your purchase. This return policy explains how you can return or exchange the products you bought from us, either online or offline.
What products can you return or exchange?
You can return or exchange any product that you bought from us, except for the following:
Custom-made or personalized products, such as products with your name, logo, or design;
Products that have been used, damaged, or altered by you or a third party;
Products that are past their expiration date or shelf life;
Products that are not in their original packaging or condition.
How long do you have to return or exchange the products?
You have 30 days from the date of purchase to return or exchange the products you bought from us, either online or offline. If you bought the products online, the date of purchase is the date when you placed the order. If you bought the products offline, the date of purchase is the date when you received the receipt.
How can you return or exchange the products?
If you bought the products online, you can return or exchange them by following these steps:
Contact us at info@coatiz.com or +1 (253) 981 2025 and request a return authorization number (RAN).
Pack the products securely in their original packaging and include a copy of your order confirmation email and the RAN.
Ship the products to our address: 2415 70th AVE, W university place,WA 98466 . You are responsible for paying the shipping costs and ensuring that the products arrive safely.
Once we receive and inspect the products, we will process your refund or exchange within 10 business days. We will refund you using the same payment method that you used to place the order. We will exchange the products for the same or similar products of equal or lesser value.
If you bought the products offline, you can return or exchange them by following these steps:
Bring the products and your receipt to any of our stores within 30 days of purchase.
Show your receipt and the products to one of our staff members and explain why you want to return or exchange them.
If your return or exchange is approved, we will refund you using the same payment method that you used to make the purchase. We will exchange the products for the same or similar products of equal or lesser value.
What if you received defective, damaged, or incorrect products?
If you received defective, damaged, or incorrect products from us, we apologize for any inconvenience and we will do our best to resolve the issue as soon as possible. Please contact us at info@coatiz.com or +1 (253) 981 2025 within 7 days of receiving the products and provide us with your order number, a description of the problem, and photos of the products if possible. We will send you a prepaid shipping label to return the products to us and we will replace them with new ones at no extra cost to you.
How can you contact us?
If you have any questions or concerns about this return policy or our products, please contact us at:
2415 70th AVE, W university place,WA 98466
Email: info@coatiz.com
Phone: +1 (253) 981 2025
How do we update this return policy?
We may update this return policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated version on our website or by sending you an email. Your continued use of our website or products after the effective date of the updated return policy constitutes your acceptance of the changes.
